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How abangspi Handles Your Personal Data

At abangspi, we take seriously how your personal data is collected, stored and used when you access our platform from Malaysia, where local law permits.

Data collected only as neededRetention periods clearly definedYour rights respected at every stepTouch 'n Go & GrabPay transaction data protectedContact us anytime for data requests
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abangspi How abangspi Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about how abangspi processes your personal data, or if you would like to exercise any of your rights under applicable Malaysian data protection law, our privacy team…

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. We will acknowledge receipt within one business day and resolve standard requests within seven working days.
Live Chat Support Start a live chat session from any page on abangspi.com to speak with our support team about a privacy concern. Live chat is available around the clock, including Malaysian public holidays.
Written Postal Notice For formal data-subject requests that require a written record, you may write to our registered correspondence address. Include your account email and the specific right you wish to exercise.
HOW WE PROTECT DATA

Our Commitments on Data Handling and Security

We have built our data practices around transparency and your ability to stay in control.

Data Minimisation

We collect only what is necessary for your account to function — no speculative data gathering. If a field is not required for identity verification or payment processing, we do not ask for it.

Cookie Handling

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences via the banner shown on your first visit to abangspi.com.

Account Security Practices

Passwords are hashed using industry-standard algorithms and never stored in plain text. Two-factor verification is available on your account settings page and we encourage you to enable it.

Retention Periods

We keep your account data for as long as your account is active. After account closure, records required by Malaysian financial regulations are retained for the period those laws specify, then securely deleted.

Third-Party Processors

Payment processors for Touch 'n Go, GrabPay, Boost and FPX receive only the transaction data they need to complete your request. We hold written data-processing agreements with every processor we use.

Requesting Changes to Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Submit your request via live chat or email and our privacy team will handle it within the timeframe stated above.

Frequently Asked Questions About Our Privacy Policy

The questions below cover what we hear most often from people who want to understand how their data is managed on abangspi. If your question is not answered here, please reach out through any of the contact channels listed on this page.

We collect your name, email address, contact number and the payment method you register — such as Touch 'n Go or FPX. We also log device identifiers and session data automatically to secure your account against unauthorised access.

We share data only with payment processors — for example, those handling your GrabPay or Boost transactions — and only the specific fields they need. We do not sell, rent or trade your personal data with any third party for marketing purposes.

Once your account is closed, we retain records only for as long as Malaysian financial and legal regulations require. After that period ends, your data is securely and permanently deleted from our systems.

Yes. You have the right to request a copy of your personal data at any time. Contact us by email or live chat, verify your identity, and we will provide a structured copy of what we hold within seven working days.

Some fields — such as your email address — can be updated directly in your account settings. For identity-verified fields that cannot be self-edited, contact our privacy team via live chat or email and we will update the record after re-verification.

We use session cookies to maintain your login state and analytics cookies to see which pages are visited most. A cookie-preference banner appears on your first visit; you can revisit your choices at any time from the footer of any page on abangspi.com.

This policy applies to any person accessing abangspi where local law permits such access. Availability and the extent of your data rights may depend on the laws of your jurisdiction, including applicable Malaysian data protection legislation.

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